Frequently Asked Questions

I'm having problems with my order? How do i get in contact?

Please reach out to us at thalercompany@gmail.com or fill out our contact form on our website. 

Do you have a refund policy?

Of course, as customers ourselves we understand how important good customer service experience is. Therefore if your product doesnt fulfill your satisfactions you can return it for an exchange or credit within two years. Simple as that! 

Is Thaler Company a small business? 

Yes! Thaler started in 2024. Our creative team were tired of the lack of versatility in bag designs and the limitations modern bags have in individual expression. Seeking to bring together quality materials and build the perfect blank canvas to empower customers! Our design process is to create a core collectionbags that can be personalized and design with ease with our thoughtful bag features and a range of high quality couture designed accessories building the perfect ecosystem for your bags

Where are you based? 

Our brand is currently based in Australia, we ship internationally to the United States, United Kingdom, Canada, Mexico, Japan, Korea and Indonesia with more countries being added everyday!!!!